Fiber Internet Support - No Connection

Is the problem throughout your entire home?

• Check your other devices and see if they connect to the Internet

• If it's only 1 device having issues, continue below for Router Troubleshooting

Rebooting Your Equipment

• Locate your router and unplug the power from it (skinniest cable in the back) wait 5 seconds and plug back in.

• Wait about 15 seconds for all the lights to come back on and check to see if you have a connection now.

• If there is no connection - locate the power adapter that is providing power to the radio we installed outside.

• Look on the back of the router and look at the cable that's plugged into your Internet port (It may also be called WAN or MODEM depending on router brand)

• The cable will either be a short flat black cable or long cable to a small rectangle black box.

• Unplug the AC adapter / power cable - wait for light to go out and plug back in.

• Some radios can take several minutes to restart - the Internet light on your router will be orange or red. It should change if the connection comes back. If it doesn't change give Surf Internet a call - it may require a service call.