How to Restart Your eero™ Device

Restarting your eero™ device is a quick and easy way to fix slow speeds, dropped connections, or general Wi-Fi issues. This short guide walks you through when to restart and how to do it using a method that works best for you.

When Should You Restart?

You might want to restart your eero™ device if:

  • Your WiFi is slower than usual

  • Devices won’t stay connected

  • You’ve recently changed wiring or setup

  • You’ve been asked to by a Surf Internet support agent


Option 1: Power Cycle Your eero™

This is the simplest and most common way to restart:

  1. Unplug your eero™ from the power outlet.

  2. Wait 30 seconds.

  3. Plug it back in.

  4. Wait 2–3 minutes for the light to turn solid white—this means it’s back online.

💡 This works for all eero™ devices, whether it’s your main router or an additional unit.


Option 2: Restart Using the eero™ App

You can restart your eero™ router directly from the app:

  1. Open the eero™ app.

  2. Tap on the eero™ you want to restart.

  3. Scroll down and tap Restart eero.

The device will go offline for a couple of minutes, then come back online automatically.


Option 3: Restart Your Whole Network

If you want to restart all your eero™ devices at once:

  1. Open the eero™ app.

  2. Go to Settings > Advanced > Restart Network.

  3. Confirm your choice.

Your entire network will restart. WiFi will briefly disconnect, then reconnect once all devices are back online.


What to Expect

  • You’ll lose WiFi for a few minutes during the restart.

  • Lights on your eero™ may blink or go dark—this is normal.

  • Devices should reconnect automatically once your network is restored.

If your WiFi doesn’t return within 5 minutes, try a manual restart or contact Surf support.


Still Need Help?

We’re here to help.

  • Call us at 1-866-274-6381

  • Visit our Help Center

  • Use live chat on our website

Surf Internet delivers fast, reliable fiber internet—backed by exceptional local support.


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