![SURF Logo Horizontal Navy Blue.png]](https://support.surfinternet.com/hs-fs/hubfs/Visual%20Assets/Logos/New%20Surf%20Logos/PNG%20Version/SURF%20Logo%20Horizontal%20Navy%20Blue.png?height=40&name=SURF%20Logo%20Horizontal%20Navy%20Blue.png){kind=small}
How Do I Access & Manage My Surf Account?
Quickly view and update billing information, create a trouble ticket, and view details of your Surf Internet plan.
👤 Account & Portal Access
How do I log in to the E-Care Portal?
You’ll receive login details by email when your order is placed. Didn’t get them? Contact Customer Care.
Where can I find AutoPay settings?
In the E-Care Portal under “Quick Links” → “AutoPay Settings.”
HINT: On mobile, rotate your device to landscape to view the full menu.
How do I update my password?
Log into E-Care, go to “My Profile,” and tap the blue edit button in “Security Information.” Rotate your phone horizontally if needed.
What if my credit/debit card expires or is replaced?
Log into your E-Care Portal account to manually update your card details.
Can’t log in?
Double-check your credentials. Still stuck? Reach out to Customer Care for help. You can reach us by phone at (888) 274-6381 or email at customercare@surfinternet.com.