Understanding your Surf Internet Bill

1. Account Information

Located at the top of your bill:

• Account Number: A unique number associated with your Surf Internet account.

• Bill Date: The date the bill was generated.

• Name and Address: The name and service address where Surf Internet is provided.

2. Previous Balance and Payments

This section summarizes:

• Previous Balance Due: The amount that was due on your last bill.

• Payment Received: Any payment made since your last bill (e.g., Received Feb 28 $70.00CR – the “CR” means credit, indicating payment was received).

• Unpaid Balance as of [Date]: The remaining unpaid balance after recent payments. If this is $0.00, it means the previous balance was paid in full.

3. Current Charges Summary

This includes:

• Billing Period: The timeframe you're being billed for (e.g., Mar 13 through Apr 12).

• Service Type and Plan: The service provided (e.g., Internet - Fiber - 500/500 Bundled).

• Monthly Charge: The cost of your internet plan for the billing period (e.g., $70.00).

4. Total Amount Due

At the bottom of your bill:

• Total Current Charges Due by [Due Date]: The amount you owe for the current billing period and when it’s due.

• Total Amount Due: Same as above unless there are late fees or unpaid balances.

5. Payment Instructions

What are my payment options?
You can pay:

• Online via QuickPay or through the E-Care Portal

• Through Autopay (save $5)

• By mailing a check to PO BOX 778782 Chicago, IL 60677

• By using our pay-by-phone option 888-274-6381

6. Tips for a Smooth Billing Experience

• Go Paperless: Sign up for paperless billing in your online account portal.

• AutoPay: Never miss a payment—set up AutoPay.

• Questions? Contact Customer Support.