We want to make it easy for you to understand your monthly Surf Internet bill. Here's a breakdown of what each section of your bill means.
1. Account Information
Located at the top of your bill:
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Account Number: A unique number associated with your Surf Internet account.
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Bill Date: The date the bill was generated.
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Name and Address: The name and service address where Surf Internet is provided.
2. Previous Balance and Payments
This section summarizes:
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Previous Balance Due: The amount that was due on your last bill.
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Payment Received: Any payment made since your last bill (e.g., Received Feb 28 $70.00CR – the “CR” means credit, indicating payment was received).
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Unpaid Balance as of [Date]: The remaining unpaid balance after recent payments. If this is $0.00, it means the previous balance was paid in full.
3. Current Charges Summary
This includes:
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Billing Period: The timeframe you're being billed for (e.g., Mar 13 through Apr 12).
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Service Type and Plan: The service provided (e.g., Internet - Fiber - 500/500 Bundled).
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Monthly Charge: The cost of your internet plan for the billing period (e.g., $70.00).
4. Total Amount Due
At the bottom of your bill:
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Total Current Charges Due by [Due Date]: The amount you owe for the current billing period and when it’s due.
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Total Amount Due: Same as above unless there are late fees or unpaid balances.
5. Payment Instructions
What are my payment options?
You can pay:
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Online via QuickPay or through the E-Care Portal
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Through Autopay (save $5)
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By mailing a check to PO BOX 778782 Chicago, IL 60677
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By using our pay-by-phone option 888-274-6381
6. Tips for a Smooth Billing Experience
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Go Paperless: Sign up for paperless billing in your online account portal.
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AutoPay: Never miss a payment—set up AutoPay.
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Questions? Contact Customer Support.