Want to avoid late fees and save $5 every month? Enrolling in Autopay is the easiest way to do both. Follow the steps below to set up recurring payments through your Surf Internet E-Care portal.
🔒 Step 1: Log Into Your E-Care Account
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Visit the E-Care Portal
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Enter your username and password
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If you're logging in on a mobile device, rotate your phone horizontally to landscape mode for the full site layout
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Click Sign In
Don’t have your login credentials?
Check your email from when your order was placed or contact Customer Care for assistance.
💳 Step 2: Access Autopay Settings
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Once logged in, click the “Quick Links” menu
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Select “Autopay Settings”
📝 Step 3: Choose Your Payment Method
You’ll have the option to set up Autopay using:
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Credit or Debit Card
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Electronic Check (Bank Account)
Choose your preferred method and enter the required payment details.
🔁 Step 4: Enable Autopay
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Make sure the Autopay toggle is turned ON
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Review and confirm your information
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Click Submit to activate Autopay for your account
Note: Autopay must be activated before your bill is generated for it to apply to the current billing cycle. If added afterward, it will start the following month.
✅ You're All Set!
Once Autopay is active:
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Your bill will be automatically paid on your billing cycle date
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You'll skip the $5 Manual Bill Processing Fee each month
❗ Need Help?
If you run into issues or have questions:
Phone: 888-274-6381
Email: customercare@surfinternet.com
Support Center: support.surfinternet.com