Frequently Asked Questions About Surf Broadband Fiber Internet Service
- Can I have a Static IP?
At this time Static IP's are not available on Surf Internet Gigabit Fiber.
- Can I have IPv6?
Currently IPv6 is not available on Surf Internet Gigabit Fiber.
- Can the router be relocated / moved?
No, it is not feasible to move the router once it has been installed. One exception is if a longer Ethernet cable is installed between our fiber modem and your router.
- How long does a typical installation take?
An installation can take up to four (4) hours. But most installations only require about ninety (90) minutes to complete.
- Does Surf Internet Gigabit Fiber have a data cap?
No! Absolutely NOT! Never! Surf Internet doesn't believe in data caps on fiber.
- Is Surf Internet Gigabit Fiber compatible with my existing home security service?
In most cases, yes - home security systems are compatible with Surf Internet Gigabit Fiber. However, for a definitive answer, be sure to consult your home security provider.
- Can I use my own equipment?
Yes, you can use your own equipment. However, Surf Internet does not provide Support for the configuration / set-up of third party devices. We think our managed WiFi is pretty amazing, be sure to check it out: surfinternet.com/wifi
- I don't need phone service, can I have internet only?
Absolutely! We find that most home owners are only using their cell phones and think that's wonderful. If you still need a home phone we do offer a solution that our team can discuss with you.
- How many Ethernet ports do I get?
When you obtain your router or managed WiFi through Surf Internet, it comes with one Ethernet port to the LAN. However, you can absolutely purchase a compatible router on your own that may have more ports, or a small switch that can extend the number of Ethernet ports needed. But be advised, Surf Internet does not provide Support for the configuration / set-up of third party devices.